Frequently Asked Questions
Delivery Questions:
I place an order and paid via Payfast, and it still says “Pending Payment” or “Cancelled” ?
Your order was received, and will be processed once we receive the payment notification from
Payfast.
(Please note, the orders are only processed during working days and working hours.)
(Please note, the orders are only processed during working days and working hours.)
I placed an order and paid, and it still says “On Hold” ?
Your order was received and will be processed when your payment is reflected in our bank account.
I Placed an order on Saturday, when am I going to receive my order ?
Your order will be processed and shipped out (If the payment reflects) on the next working day.
How long does it take to deliver in Cape Town ?
Usually takes 1-2 working days from the moment we process and ship out your parcel.
(Please note that we can only send out goods once we are sure the payment reflects in our bank account)
(Please note that we can only send out goods once we are sure the payment reflects in our bank account)
How long does it take to deliver in Johannesburg ?
Usually takes 2-3 working days from the moment we process and ship out your parcel.<br><br>
(Please note that we can only send out goods once we are sure the payment reflects in our bank
account)
How long does it take to deliver in remote locations ?
Usually takes 4-5 working days from the moment we process and ship out your parcel.
(Please note that we can only send out goods once we are sure the payment reflects in our bank account)
(Please note that we can only send out goods once we are sure the payment reflects in our bank account)
Do you offer an Overnight Delivery ?
Yes we do on special request, kindly email us the items you would like to order and the full address
for delivery so that we provide a quote.
Please note that the overnight parcels leave the office before 11am.
Please note that the overnight parcels leave the office before 11am.
Can I use my own courier, or can I collect from a store ?
Yes you can use your own courier, kindly choose “own courier” when completing your order and we
will contact you once we are done processing your order.
You can collect your order from our head office located in Woodstock, and it is ready for collection on the same day the payment reflects in our bank account.
Delivery to shops usually takes 5 to 7 working days ☹
You can collect your order from our head office located in Woodstock, and it is ready for collection on the same day the payment reflects in our bank account.
Delivery to shops usually takes 5 to 7 working days ☹
Returns Questions:
Can I exchange an item purchased online ?
If you are for any reason dissatisfied with any item purchased online, you may return it to SKA
Clothing head office (23 Dickson Street, Woodstock, 7915, Cape Town, South Africa) within 30 days of
purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it
is in a saleable condition. Please note that items purchased on our sale are subject to a separate
returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the
current system price.
The following items may not be returned: Underwear, face masks and neck warmers, socks, bra tops.
The following items may not be returned: Underwear, face masks and neck warmers, socks, bra tops.
I have changed my mind, I’m no longer interested in this item, how can I get my money back
If you are for any reason dissatisfied with any item purchased online, you may return it to SKA
Clothing head office (23 Dickson Street, Woodstock, 7915, Cape Town, South Africa) within 30 days of
purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it
is in a saleable condition. Please note that items purchased on our sale are subject to a separate
returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the
current system price.
The following items may not be returned: Underwear, face masks and neck warmers, socks, bra tops.
The following items may not be returned: Underwear, face masks and neck warmers, socks, bra tops.
Buying of Stock:
Can I buy wholesale?
Yes you can, kindly email skazi@mweb.co.za for assistance.
Can I find this specific item in shops?
SKA items are unique, what you see online may vary in colors, prints from what you see in the shops.
But you can find a similar or exact one in one of the Ska stores
I see this is out of stock, will you be getting more stock soon?
The probability we get more stock is high but kindly email us what you want so that we check first if
one of our stores has it.
Can I purchase directly from your head office?
Yes you can buy anything you see available (with stock) on our website from our head office. Card or
cash payment are welcome.
I see one size fits all, can this fit me?
Most of our items are standard sizes, and mostly fit sizes 30-34. But for a specific concern, kindly email
us for guidance.
Still have more questions, kindly send us an email to ska.clothing@gmail.com and we will be glad to assist you.
Ska Team.